Report bugs

• Click on the Submit a request button in Support, select the request type and write your message!
• Check the Patch notes page first. If your topic is recently shipped, add context to help us fine tune the change.

• Context: Range Craft version, Windows version, screen resolution, single or dual monitor.
• Area: Builder, Visualizer, Trainer, Postflop breakdowns, install or update.
• Steps to reproduce: numbered list from start to finish.
• Expected result: what you thought would happen.
• Actual result: what happened instead, including any error text.
• Attachments: optional screenshot or short screen recording, and a small range file if it helps us reproduce.
• Frequency: always, often, sometimes. Tell us if restarting helps.

• Critical: crash or data loss. We prioritize immediately.
• High: feature unusable or major workflow blocked.
• Medium: incorrect behavior with a workaround.
• Low: cosmetic issue or small inconsistency.

Mention the impact on your work so we can set the right priority.

• We reproduce the issue and tag it by severity and area.
• If needed, we ask for a screenshot, a short video, or a small range file.
• Fixes appear on the Timeline when scheduled and in Patch notes when released.

We ship small fixes quickly and roll larger fixes into the next feature drop.

• Your ranges stay on your device. Share a file only if you choose to for debugging.
• No ads and no spam. Reports are used only to improve the app.

Range Craft is free and community driven. When you report bugs with clear steps and context, you help every player study faster and execute better. Thank you for keeping the app clean, stable, and useful for the entire poker community.